FAQ's
About Site
=> Yes. We have provided all securities to our site.
About Company
=> Simple, just go to Sign Up page and fill all the fields which will ask you to verify your mobile number with the help of OTP. And here you go...
=> Yes absolutely. You can get all details regarding your previous activities on dashboard.
=> "YES "being a WAHLEN customer. We have got goods are insured in Transit with reputed company. The liability ceases the goods are received and signed on the Docket/Airway Bill/LR copy. It is important to check the goods before signing receipts to ensure that any damage in shipment is written on the Docket/Airway Bill/LR Copy to initiate any claim on the Insurance/Shipper. Any claim after the same will prima facie be rejected. However any requests within 7 days of Shipments will be forwarded to the Insurance/Vendor and the decision from their account will be final and bidding.
=> There are NO hidden charges when you make a purchase on WAHLEN. However any local levies, Vat or taxes if any would be on actual.
Online Purchasing
=> Click on the link "Track Your Order" from the WAHLEN site. You will find continuously updated status against each of your Orders placed with WAHLEN. Email and SMS are also sent to you after the Order is shipped that contains the tracking number and name of the logistics provider.
=> Items are only delivered on business days. Apart from Sundays.
PLEASE NOTE: - If customer has Urgent Requirement of delivery, WAHLEN has the provision to deliver on a holiday as per the customer request; extra charges will be applicable which will be treated on a case-to-case basis.
=> WAHLEN has no provision of Return of Material. Once the goods are sold and they arrive on your site, they cannot be returned. We request you to check your requirement carefully before you place your order.
=> We have made every effort to display as accurately as possible the design, quality and specification of our products that appear at the Site. We have attempted to supply the quality product as accurate as possible and any slight change of design, color or model no etc shall not affect the performance, efficiency or accuracy of the product. For further details, please refer to our "Website Terms of Use", "Disclaimers, and "Terms and Conditions for Buyers" sections of our website. That is www.wahlen.co.in.
=> Yes customer can make payment via- debit and credit card and WAHLEN has policy with regards to Credit / Debit card. Certain cases, specifically with regard to particular products/ services, you might be required to provide your credit or debit card details to the approved payment gateways while making the payment. In this regard you agree to provide correct and accurate credit/ debit card details to the approved payment gateways for availing Services on the Website. You shall not use the credit/ debit card which is not lawfully owned by you, i.e. in any transaction, you must use your own credit/ debit card. The information provided by you will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. You will be solely responsible for the security and confidentiality of your credit/ debit card details. WAHLEN expressly disclaims all liabilities that may arise as a consequence of any unauthorised use of your credit/ debit card.
=> Cancellation by Customer as per the WAHLEN Policy.
In case of requests for order cancellations, WAHLEN reserves the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practice, if WAHLEN receives a cancellation notice and the order has not been processed/ approved by, WAHLEN shall cancel the order and refund the entire amount to you within a reasonable period of time .WAHLEN will not be able to cancel orders that have already been processed. WAHLEN has the full right to decide whether an order has been processed or not. You agree not to dispute the decision made by WAHLEN and accept WAHLEN's decision regarding the cancellation.
WAHLEN reserves the right to cancel any orders that classify as 'Bulk Order' as determined by WAHLEN as per certain criteria. The 'Bulk Order' will not be refunded as per this cancellation policy. An order can be classified as 'Bulk Order' if it meets with the below mentioned criteria, which may not be exhaustive.
o Multiple orders placed for same product at the same address
o Bulk quantity of the same product ordered
o Invalid address given in order details
o Any malpractice used to place the order
Cancellation by WAHLEN
There may be certain orders that WAHLEN is unable to accept and must cancel. WAHLEN reserves the right, at WAHLEN's sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in Your order being cancelled include, without limitation, non-availability of the product or quantities ordered by You, non- availability of the service, inaccuracies or errors in pricing information, or problems identified by WAHLEN's credit and fraud avoidance department. WAHLEN may also require additional verification's or information before accepting any order. WAHLEN will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your credit card account.